:root{--bg-primary: #0a0b10;--bg-secondary: #12131a;--bg-tertiary: #1b1c26;--border-color: #262736;--text-primary: #f3f4f6;--text-secondary: #9ca3af;--text-muted: #6b7280;--accent-color: #6366f1;--accent-glow: rgba(99, 102, 241, .15);--accent-hover: #4f46e5;--success-color: #10b981;--warning-color: #f59e0b;--danger-color: #ef4444;--font-sans: "Plus Jakarta Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--font-display: "Outfit", sans-serif}*{box-sizing:border-box;margin:0;padding:0}body{background-color:var(--bg-primary);color:var(--text-primary);font-family:var(--font-sans);overflow:hidden;height:100vh}.app-container{display:flex;height:100vh;width:100vw}.sidebar{width:280px;background-color:var(--bg-secondary);border-right:1px solid var(--border-color);display:flex;flex-direction:column;padding:24px}.brand{display:flex;align-items:center;gap:12px;margin-bottom:40px}.logo-icon{width:42px;height:42px;background:linear-gradient(135deg,var(--accent-color),#a855f7);border-radius:12px;display:flex;align-items:center;justify-content:center;font-size:20px;color:#fff;box-shadow:0 4px 12px #6366f14d}.brand-text h2{font-family:var(--font-display);font-size:20px;font-weight:700;letter-spacing:.5px}.brand-text span{font-size:11px;color:var(--text-secondary);text-transform:uppercase;letter-spacing:1px}.nav-menu{display:flex;flex-direction:column;gap:8px;flex-grow:1}.nav-btn{background:none;border:none;outline:none;padding:14px 16px;border-radius:10px;color:var(--text-secondary);font-size:15px;font-weight:500;display:flex;align-items:center;gap:12px;cursor:pointer;transition:all .2s ease;text-align:left}.nav-btn:hover{background-color:var(--bg-tertiary);color:var(--text-primary)}.nav-btn.active{background-color:var(--accent-glow);color:var(--accent-color);border:1px solid rgba(99,102,241,.25)}.sidebar-footer{padding-top:20px;border-top:1px solid var(--border-color);font-size:13px;color:var(--text-muted)}.status-indicator{display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:4px}.status-indicator.online{background-color:var(--success-color);box-shadow:0 0 8px var(--success-color)}.main-content{flex-grow:1;display:flex;flex-direction:column;height:100%;background-color:var(--bg-primary)}.top-header{padding:24px 32px;border-bottom:1px solid var(--border-color);display:flex;justify-content:space-between;align-items:center;background-color:#12131a80;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.welcome-text h1{font-family:var(--font-display);font-size:24px;font-weight:600}.welcome-text p{font-size:14px;color:var(--text-secondary);margin-top:4px}.btn{padding:10px 20px;border-radius:8px;font-size:14px;font-weight:600;cursor:pointer;transition:all .2s ease;display:inline-flex;align-items:center;gap:8px;border:none;outline:none}.btn-primary{background-color:var(--accent-color);color:#fff}.btn-primary:hover{background-color:var(--accent-hover);transform:translateY(-1px)}.btn-secondary{background-color:var(--bg-tertiary);color:var(--text-primary);border:1px solid var(--border-color)}.btn-secondary:hover{background-color:var(--border-color)}.btn-glow{background:linear-gradient(135deg,var(--accent-color),#a855f7);color:#fff;box-shadow:0 0 15px #6366f166}.btn-glow:hover{box-shadow:0 0 25px #6366f199;transform:scale(1.02)}.tab-content{display:none;flex-grow:1;overflow:hidden;padding:32px}.tab-content.active{display:flex}.chat-wrapper{display:flex;gap:24px;width:100%;height:100%}.chat-container{flex-grow:1;background-color:var(--bg-secondary);border:1px solid var(--border-color);border-radius:16px;display:flex;flex-direction:column;overflow:hidden}.chat-header{padding:20px 24px;border-bottom:1px solid var(--border-color);display:flex;align-items:center;gap:14px;background-color:#1b1c264d}.ai-avatar{width:40px;height:40px;background-color:var(--accent-glow);border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:18px;color:var(--accent-color)}.ai-info h3{font-family:var(--font-display);font-size:16px;font-weight:600}.typing-indicator-text{font-size:12px;color:var(--success-color)}.chat-messages{flex-grow:1;padding:24px;overflow-y:auto;display:flex;flex-direction:column;gap:20px}.message{max-width:70%;display:flex;flex-direction:column;gap:4px}.message.assistant{align-self:flex-start}.message.user{align-self:flex-end}.message-content{padding:14px 18px;border-radius:14px;font-size:14px;line-height:1.5}.message.assistant .message-content{background-color:var(--bg-tertiary);color:var(--text-primary);border-bottom-left-radius:2px;border:1px solid var(--border-color)}.message.user .message-content{background-color:var(--accent-color);color:#fff;border-bottom-right-radius:2px}.message-time{font-size:11px;color:var(--text-muted)}.message.user .message-time{align-self:flex-end}.chat-input-area{padding:20px 24px;border-top:1px solid var(--border-color);background-color:#1b1c264d;display:flex;gap:12px}.chat-input-area input{flex-grow:1;background-color:var(--bg-tertiary);border:1px solid var(--border-color);border-radius:10px;padding:14px 18px;color:var(--text-primary);outline:none;font-size:14px;transition:all .2s ease}.chat-input-area input:focus{border-color:var(--accent-color);box-shadow:0 0 0 2px var(--accent-glow)}.shortcuts-panel{width:320px;background-color:var(--bg-secondary);border:1px solid var(--border-color);border-radius:16px;padding:24px;display:flex;flex-direction:column;gap:20px}.shortcuts-panel h3{font-family:var(--font-display);font-size:16px;color:var(--text-primary);display:flex;align-items:center;gap:8px}.shortcut-list{display:flex;flex-direction:column;gap:10px}.shortcut-item{background-color:var(--bg-tertiary);border:1px solid var(--border-color);border-radius:10px;padding:12px 14px;color:var(--text-secondary);font-size:13px;font-weight:500;cursor:pointer;display:flex;justify-content:space-between;align-items:center;transition:all .2s ease;text-align:left}.shortcut-item:hover{border-color:var(--accent-color);color:var(--text-primary);transform:translate(2px)}.unresolved-card{margin-top:auto;background-color:var(--accent-glow);border:1px solid rgba(99,102,241,.2);border-radius:12px;padding:16px;text-align:center}.unresolved-card h4{font-size:14px;font-weight:600;margin-bottom:6px}.unresolved-card p{font-size:12px;color:var(--text-secondary);line-height:1.4;margin-bottom:14px}.kanban-container{display:flex;gap:24px;width:100%;height:100%;overflow-x:auto}.kanban-column{flex:1;min-width:300px;background-color:var(--bg-secondary);border:1px solid var(--border-color);border-radius:16px;display:flex;flex-direction:column;max-height:100%}.column-header{padding:18px 20px;border-bottom:1px solid var(--border-color);display:flex;align-items:center;gap:10px}.column-dot{width:8px;height:8px;border-radius:50%}.column-dot.open{background-color:var(--warning-color)}.column-dot.progress{background-color:var(--accent-color)}.column-dot.resolved{background-color:var(--success-color)}.column-header h3{font-family:var(--font-display);font-size:16px;font-weight:600;flex-grow:1}.ticket-count{background-color:var(--bg-tertiary);border:1px solid var(--border-color);padding:2px 8px;border-radius:20px;font-size:12px;color:var(--text-secondary)}.column-cards{flex-grow:1;padding:16px;overflow-y:auto;display:flex;flex-direction:column;gap:14px}.ticket-card{background-color:var(--bg-tertiary);border:1px solid var(--border-color);border-radius:12px;padding:16px;display:flex;flex-direction:column;gap:12px;transition:all .2s ease;cursor:grab}.ticket-card:hover{border-color:var(--accent-color);transform:translateY(-2px);box-shadow:0 4px 12px #0003}.ticket-card-header{display:flex;justify-content:space-between;align-items:center}.ticket-id{font-family:var(--font-display);font-size:12px;font-weight:700;color:var(--accent-color)}.ticket-category-badge{font-size:10px;padding:2px 8px;border-radius:4px;background-color:var(--bg-secondary);border:1px solid var(--border-color);color:var(--text-secondary)}.ticket-card h4{font-size:14px;font-weight:600;line-height:1.4}.ticket-card p{font-size:12px;color:var(--text-secondary);line-height:1.4}.ticket-card-footer{border-top:1px solid var(--border-color);padding-top:10px;display:flex;justify-content:space-between;align-items:center;font-size:11px;color:var(--text-muted)}.ticket-actions{display:flex;gap:6px}.ticket-action-btn{background:none;border:none;color:var(--text-secondary);cursor:pointer;font-size:13px;padding:4px;border-radius:4px;transition:all .2s ease}.ticket-action-btn:hover{background-color:var(--bg-secondary);color:var(--text-primary)}.ticket-action-btn.delete:hover{color:var(--danger-color)}.modal{display:none;position:fixed;top:0;left:0;width:100vw;height:100vh;background-color:#0009;-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px);z-index:1000;align-items:center;justify-content:center}.modal.active{display:flex}.modal-content{background-color:var(--bg-secondary);border:1px solid var(--border-color);border-radius:16px;width:100%;max-width:500px;padding:28px;box-shadow:0 10px 30px #0006;animation:modalFadeIn .3s ease}@keyframes modalFadeIn{0%{transform:translateY(15px);opacity:0}to{transform:translateY(0);opacity:1}}.modal-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px}.modal-header h2{font-family:var(--font-display);font-size:20px}.btn-close-modal{background:none;border:none;color:var(--text-secondary);font-size:24px;cursor:pointer}.form-group{margin-bottom:20px;display:flex;flex-direction:column;gap:8px}.form-group label{font-size:13px;font-weight:600;color:var(--text-secondary)}.form-group input,.form-group select,.form-group textarea{background-color:var(--bg-tertiary);border:1px solid var(--border-color);border-radius:8px;padding:12px;color:var(--text-primary);font-family:var(--font-sans);font-size:14px;outline:none;transition:all .2s ease}.form-group input:focus,.form-group select:focus,.form-group textarea:focus{border-color:var(--accent-color)}.modal-footer{display:flex;justify-content:flex-end;gap:12px;margin-top:28px}.w-full{width:100%;justify-content:center}.login-overlay{display:none;position:fixed;top:0;left:0;width:100vw;height:100vh;background-color:var(--bg-primary);z-index:2000;align-items:center;justify-content:center;background-image:radial-gradient(circle at top right,var(--accent-glow),transparent 40%)}.login-overlay.active{display:flex}.login-box{background-color:var(--bg-secondary);border:1px solid var(--border-color);border-radius:16px;width:90%;max-width:420px;padding:40px 32px;box-shadow:0 10px 40px #00000080;text-align:center}.login-box h3{font-family:var(--font-display);font-size:24px;font-weight:600;margin-top:24px;margin-bottom:8px}.login-box p{font-size:14px;color:var(--text-secondary);margin-bottom:32px;line-height:1.5}.login-box form{text-align:left}.login-error-msg{color:var(--danger-color);font-size:13px;margin-bottom:16px;text-align:center;display:none}.user-profile-section{margin-top:auto;margin-bottom:20px;padding:16px;background-color:var(--bg-tertiary);border:1px solid var(--border-color);border-radius:12px;display:flex;align-items:center;gap:12px}.user-avatar{width:40px;height:40px;border-radius:50%;background-color:var(--accent-glow);color:var(--accent-color);display:flex;align-items:center;justify-content:center;font-size:16px}.user-details{flex-grow:1;overflow:hidden}.user-details h4{font-size:14px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-details span{font-size:11px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px}.btn-logout{background:none;border:none;outline:none;color:var(--text-muted);font-size:16px;cursor:pointer;transition:color .2s ease;padding:6px;border-radius:6px}.btn-logout:hover{color:var(--danger-color);background-color:#ef44441a}.admin-dashboard-metrics{display:flex;gap:20px;width:100%}.metric-card{flex:1;background-color:var(--bg-secondary);border:1px solid var(--border-color);border-radius:12px;padding:20px 24px;display:flex;align-items:center;gap:18px;transition:transform .2s ease,border-color .2s ease}.metric-card:hover{transform:translateY(-2px);border-color:var(--accent-color)}.metric-icon{width:48px;height:48px;border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:20px}.metric-icon.open{background-color:#f59e0b1a;color:var(--warning-color)}.metric-icon.progress{background-color:#6366f11a;color:var(--accent-color)}.metric-icon.resolved{background-color:#10b9811a;color:var(--success-color)}.metric-info h4{font-size:13px;font-weight:500;color:var(--text-secondary);margin-bottom:4px}.metric-info span{font-family:var(--font-display);font-size:24px;font-weight:700;color:var(--text-primary)}.chat-modal-content{max-width:600px;display:flex;flex-direction:column}.ticket-info-display{padding:14px;background-color:#1b1c2633;border:1px solid var(--border-color);border-radius:8px;margin-top:10px}.ticket-info-display strong{font-size:13px;color:var(--text-primary)}.chat-message-meta{font-size:10px;color:var(--text-muted);margin-bottom:2px}.message.right{align-self:flex-end}.message.left{align-self:flex-start}.message.right .message-content{background-color:var(--accent-color);color:#fff;border-bottom-right-radius:2px}.message.left .message-content{background-color:var(--bg-tertiary);color:var(--text-primary);border-bottom-left-radius:2px;border:1px solid var(--border-color)}